Terms and conditions

General information
Legal name of the company: LykkeSø
CVR no.: 30865529
Address: Herningvej 8, 6870 Ølgod
Email address: Christian@lykkesoe.dk
Phone number: +4553633239

We accept the following card/payment types: Dankort, Visa Electron, Master Card, Visa, American Express, Diners Club, MobilePay.
We do not charge card fees on cards issued within the EU.
The amount will only be charged to your card when the item is shipped.
Bank transfer to reg. no. 5951 account no.: 00004035092 in Andelskassen

With bank transfers, you are not protected by the objection scheme.

We do not accept payment from off. institutions via EAN.

We offer delivery with Postnord and GLS in Denmark – and Postnord and its partners abroad

Delivery by Postord or GLS to any delivery point in Denmark is free of charge for purchases over DKK 699,- otherwise from DKK 55,-.

Shipping price in Denmark is DKK 65,- for delivery with Postnord and GLS to your postal address
There may be situations where GLS/PostNord delivers to another parcel shop due to space constraints
International shipping rates vary depending on the country. the weight of the goods and can be viewed immediately before payment.

Right of withdrawal
As a consumer, you have a 14-day right of withdrawal when you shop with us.
The withdrawal period expires 14 days after the day you receive your product. If you have ordered several different items in one order, but they are delivered individually, the deadline runs from the day you receive the last item.

The deadline means that you have 14 days from receipt to notify us that you want to cancel your purchase. For returns, please send an email to kontakt@lykkesoe.dk.
You cannot cancel the purchase by refusing to accept the goods without notifying us.

Booking Spaces
When you want to book a space at LykkeSø, you can do so directly through our online booking system. Please note that spaces are limited and we operate on a first-come, first-served basis. Your reservation will only be confirmed once you have received a confirmation email from us. All our sites are cleaned up and we expect you to leave the site in the same condition as you found it. Leaving the space in an unsatisfactory condition may result in an additional charge. Cancellations must be made at least 24 hours before scheduled arrival for a full refund. For cancellations with shorter notice, the full fee will be charged. By booking a space at LykkeSø, you accept these terms and conditions and our rules for fishing ( https://lykkesoe.dk/priser-og-regler/ ). If you have any questions about our booking policy or fishing regulations, please contact us.

Loan of Equipment
When you borrow equipment from LykkeSø, you enter into a loan agreement subject to the following terms and conditions. The loan period starts from the date the equipment is delivered or picked up and ends on the agreed return date. Customers are responsible for returning the equipment in the same condition as received, except for normal wear and tear. Damage to the equipment caused by misuse, neglect or accidents will be billed to the customer. Any delays in returning the equipment may incur additional charges, calculated on a day-to-day basis. We reserve the right to charge the payment for repair or replacement of damaged equipment, or for late returns, directly to the credit card you provided when ordering. By renting equipment from our webshop, you agree to these terms. If you have any questions about our rental policy, please contact us.

Purchase of annual pass
The annual pass can only be purchased at LykkeSø by contacting us at christian@lykkesoe.dk
15 annual passes are issued per year, current annual pass members will always get first bid on the 15 available annual passes. It is possible to be added to the waiting list by contacting Christian at christian@lykkeose.dk

The annual pass is valid from calendar year to calendar year.
Payment is made either in cash or via our mobilepay no. 408706, before the start of the calendar year. The annual pass is personal and cannot be transferred or sold to other people, etc.
The annual pass can be canceled or refunded up to 14 days after purchase.
If the annual pass is used within the 14-day right of withdrawal, the annual pass cannot be refunded.

Periodic shutdown:
1-2 times a year, shorter shutdowns can be expected due to new releases of newly purchased fish or fish that have gone to spawn.
When releasing new fish, we will notify members as early as possible, with an expected closing time of 2-4 weeks.
When the fish spawn, this cannot be predicted and thus a relatively quick shutdown can occur at short notice, expected 1-2 weeks.

In the event of a permanent closure of fishing, all annual pass members will be compensated based on the period during which fishing was possible.
And notified as far in advance as possible.

Cancellation of part of the purchase
If you have purchased multiple items from us, you have the option to return one or more items, even if they were purchased in one order.

Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us.
When returning goods (for goods delivered to a Danish address), you can use the return label sent by e-mail, which was sent at the time of purchase. If you want to return to cancel the purchase and get your money back, the return postage will cost you from 55,- which will be deducted from your refund amount. If you return for an exchange or complaint, return postage will be free of charge.
If you want to return by another shipping method, it must be delivered to your door and must not be left unattended at our address.
When returning goods delivered to a foreign address, the buyer bears the shipping costs to Denmark.
You are liable if damage occurs during transportation.

No right of withdrawal
These agreements cannot be canceled:

Delivery of non-financial services that have been completed if you have previously accepted that the service will be started and that your right of withdrawal is thereby lost.

Delivery of goods purchased by the meter or in bulk, e.g. fishing line

Delivery of goods that are made to your specifications or have a distinct personal touch.
Delivery of goods that are likely to deteriorate or become obsolete quickly. For example, live bait or feed.
Delivery of sealed goods that are not suitable for return for health protection or hygiene reasons and where the seal has been broken after delivery. For example, freeze-dried or self-produced feed products.

The condition of the item when you return it
If the item has lost value because you have used it in a way other than what was necessary to determine the nature, characteristics and functioning of the item, you can only get a partial refund. The amount you can get back depends on the commercial value of the item, and in some cases this may mean that you can’t get a refund.
We recommend that you return the item in the original packaging.
If the original packaging is missing, this could possibly lead to a decrease in the value of the item.
The item must always be returned securely packaged, applying a postage label directly to the original packaging may result in a decrease in the value of the item.

Refund of the purchase amount
If you regret your purchase, you get your money back. However, if you return the item using our return label, the postage will cost you from 55,- which will be deducted from your refund amount. If the item is impaired, we will deduct the amount you are liable for.

We will refund the price of the returned goods no later than 14 days from the day we receive your notice of cancellation.
We will refund the money using the same payment method you used to make the purchase, unless we have agreed otherwise.
We may withhold payment until we have received the goods, unless you provide us with proof of return.

The item is shipped to:
Herningvej 8
6870 Ølgod

We only accept packages that are shipped directly to the address.

We do not accept packages sent COD or with any other form of charge attached.

You can also cancel your purchase by notifying us and delivering it in person to the above address.

Right of complaint
When you shop with us as a consumer, the Danish Sale of Goods Act applies.
This means you have a 24-month warranty.
If your complaint is justified, this means that you can either have the item repaired, exchanged, refunded or a reduction in price, depending on the specific situation/our assessment.

You must complain within a “reasonable time” after you have discovered the defect. If you complain within two months after the defect is discovered, the complaint will always be timely.

If the complaint is justified, we will refund your (reasonable) shipping costs. You can always write to us and receive a prepaid return label by email. The item must always be returned in proper packaging.
For customers with an address in Denmark: Contact us at christian@lykkesoe.dk to have a prepaid postage label sent to you by email if you do not still have the one we sent at the time of shipment.

The item is shipped to:
Herningvej 8
6870 Ølgod

We only accept packages that are shipped directly to the address.

We do not accept packages sent COD or with any other form of charge attached.

When returning the item, please include a detailed description of the problem in the best possible way and any photo documentation.
Send all documentation to kontakt@lykkesoe.dk

Privacy policy
We need the following information when you shop with us:
Name, address, phone number. and email address.

We register and disclose the personal data that is necessary to deliver the product to you.

Personal data is registered with LykkeSø and stored for five years, after which the data is deleted.
We also work with a number of other companies that store and process data. The companies only process data on our behalf and are not allowed to use it for their own purposes.

We only work with data processors in the EU or in countries that can provide adequate protection for your data.
The data controller at www.lykkesoe.dk is Christian Lykke Lyngsø.
You have the right to know what data we process about you.
If you believe the information is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you request it. For example, if your data is no longer necessary for the purpose for which we needed it. You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at: Christian@lykkesoe.dk

I agree that LykkeSø may contact me with information about the product range. Including reminder emails, offers and products, competitions and events. You can unsubscribe at any time via an unsubscribe link in the newsletter. By signing up, I agree to the terms and conditions, including the privacy policy.

If you as a consumer want to complain about your purchase, please contact (Christian Lykke Lyngsø at christian@lykkesoe.dk. If we are unable to find a solution, you can send a complaint to Nævnenes Hus, Toldboden 2, 8800 Viborg via the complaint portal for Nævnenes Hus.

To be able to complain, the product or service you want to complain about must have cost at least DKK 1,110 and no more than DKK 100,000, and there is a fee to have the complaint processed.

When you shop at an e-branded webshop, you can have your case processed free of charge – regardless of the amount.

If you reside in an EU country other than Denmark, you can complain to the EU Commission’s complaint portal here – http://ec.europa.eu/odr

The terms and conditions were last updated on . 09.11.2023